Who Should attend?

Individuals who are interested in the lifelong challenge of effective communication and are open to learning more about how it works. Delegates should be willing to try out some of the models and exercises after the session to ensure improvements are achieved.

Course Content & Aims

The workshop will take the delegates on a journey through the world of effective communication. In particular, we will look at personal communication styles and share models of good practice to assist us with our 1:1 communication. It will provide practical advice and assistance that the delegates can try out back at their workplace.

Outcomes:
Understand that communication is the major challenge in all organisations
Learn how the brain works and how people give and receive information
Understand how communication can affect the interaction between individuals
Get some models and practical exercises to assist you to communication more effectively
Enjoy the learning experience

Communication – The Challenge
Define the challenge
Giving and receiving information
Individual communication styles

Behavioural Models
What will work for you
Clarity in communication
Creative communication

Practical Exercises
4 communication models
What this means for you and I
Difficult people

Communication – The challenge
Your experiences share
Hints and tips
What next?

Assessment & Qualification
The workshop will be interactive and candidates will receive a certificate of attendance.